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FAQs

User Support

User support staff are generally available between 8:00 a.m. to 5:00 p.m., ET, Monday to Friday. Contact us if you cannot find the answer to your question on this site. Our preferred contact method is email; please use ICPSR-help@umich.edu. Many of our most frequently asked questions are available as tutorials or webinars on YouTube and are always accessible.

E-mail: ICPSR-help@umich.edu

Video Presentations

NACDA has a number of video presentations on YouTube that address a variety of topics including step by step instructions on using and troubleshooting set-up files and creating a Researcher Passport account, or using data resources in your classroom.