Help
FAQs
- What do I do if I'm having trouble logging with my Researcher Passport Account? What about changing my email address or password?
- I'm trying to download data, but I'm not getting any data files. Why can't I download data?
- How can I get the non-restricted version of a restricted dataset?
- The dataset I wish to analyze is restricted. What do I have to do to get the data?
- What kind of data formats does the archive distribute? Do you have SPSS Portable files? SAS transport? Stata?
- What are setup files? How do I use them?
- There are no setup files available for my dataset. How do I create a setup file?
- Can I use Excel to analyze the data?
- What is R? How do I use it?
- How can I use your data with GIS software, such as ArcView or MapInfo?
- How can I use your data if I don't have access to SAS, SPSS, or Stata?
- The dataset I wish to analyze is restricted. What do I have to do to get the data?
- How long does it normally take to receive restricted data?
- I would like to acquire more than one dataset; do I need to submit an application for each study?
- I have an existing agreement but am changingstitutions. Can I still access the data?
- Mystitution cannot sign the Agreement as it is and would like to propose modifications to the data use agreement; is this possible?
User Support
User support staff are generally available between 8:00 a.m. to 5:00 p.m., ET, Monday to Friday. Contact us if you cannot find the answer to your question on this site. Our preferred contact method is email; please use ICPSR-help@umich.edu. Many of our most frequently asked questions are available as tutorials or webinars on YouTube and are always accessible.
E-mail: ICPSR-help@umich.edu
Video Presentations
NACDA has a number of video presentations on YouTube that address a variety of topics including step by step instructions on using and troubleshooting set-up files and creating a Researcher Passport account, or using data resources in your classroom.