Evaluation of Technology-based Advocacy Services (ETA), Austin, Texas, 2019-2021 (ICPSR 38403)

Version Date: Feb 28, 2023

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Principal Investigator(s):
J. Ruben Parra-Cardona, University of Texas at Austin; Leila Wood, University of Texas Medical Branch

https://doi.org/10.3886/ICPSR38403.v1

Version V1

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Summary

Evaluation of Technology-based Advocacy Services (ETA) is a formative evaluation of technology-based advocacy services for victims of crime at a community violence prevention and intervention program in Austin, Texas. This project examined the formation and implementation of chat and text services on SAFEline, the 24/7 hotline service at SAFE Alliance in Austin, Texas.

Citation

Parra-Cardona, J. Ruben, and Wood, Leila. Evaluation of Technology-based Advocacy Services (ETA), Austin, Texas, 2019-2021. Inter-university Consortium for Political and Social Research [distributor], 2023-02-28. https://doi.org/10.3886/ICPSR38403.v1

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Funding

United States Department of Justice. Office of Justice Programs. National Institute of Justice (2018-ZD-CX-0004)

Subject Terms

Geographic Coverage

Restrictions

Access to these data is restricted. Users interested in obtaining these data must complete a Restricted Data Use Agreement, specify the reasons for the request, and obtain IRB approval or notice of exemption for their research.

Distributor(s)

Inter-university Consortium for Political and Social Research
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Time Period(s)

2019 -- 2021

Date of Collection

2019 -- 2021

Data Collection Notes

  1. Researchers collected qualitative data for this study which are not currently available. The qualitative data will be made available at a later date.

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Study Purpose

Both quantitative and qualitative methodology were used to assess the following objectives:

  1. How technology-based advocacy is being implemented at SAFEline and used by SAFE Alliance to provide support to service users
  2. How advocacy models to support crime victims are being adapted for different technological platforms
  3. Who uses technology-facilitated advocacy, their needs, and experiences in seeking services
  4. What agency and community supports and resources are needed to implement technology-based advocacy and conduct subsequent process and outcome evaluations.

Researchers collected qualitative data for this study which are not currently available. The qualitative data will be made available at a later date.

Study Design

The evaluation team worked with SAFEline advocates to implement a brief client satisfaction survey at the termination of a text or chat sessions. After chat and text sessions where the advocate felt there were no safety concerns for doing so, they sent the service user a short script promoting the study and a secure link to the online survey. Initially, individuals that participated in the brief client survey were given the option to enroll in a drawing for a $25 Amazon gift card for their time and effort. Enrollment in the drawing occurred after consent was given and prior to the participant taking the survey. However, due to low participation in the survey, the project team modified the incentive structure to be able to send all participants in the survey a $10 Amazon gift card for their time and effort. The change in incentive structure led to a sharp increase in participation in the brief client survey.

Time Method

Cross-sectional

Universe

Users of the SAFEline service

Unit(s) of Observation

Individual

Data Type(s)

Mode of Data Collection

Description of Variables

The survey included questions about SAFEline service use, service experiences, and recommendations for improvement.

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Original Release Date

2023-02-28

Version History

2023-02-28 ICPSR data undergo a confidentiality review and are altered when necessary to limit the risk of disclosure. ICPSR also routinely creates ready-to-go data files along with setups in the major statistical software formats as well as standard codebooks to accompany the data. In addition to these procedures, ICPSR performed the following processing steps for this data collection:

  • Created variable labels and/or value labels.
  • Checked for undocumented or out-of-range codes.

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Notes

  • The public-use data files in this collection are available for access by the general public. Access does not require affiliation with an ICPSR member institution.

  • ICPSR usually offers files in multiple formats for researchers to be able to access data and documentation in formats that work well within their needs. If you have questions about the accessibility of materials distributed by ICPSR or require further assistance, please visit ICPSR’s Accessibility Center.

  • One or more files in this data collection have special restrictions. Restricted data files are not available for direct download from the website; click on the Restricted Data button to learn more.

NACJD logo

This dataset is maintained and distributed by the National Archive of Criminal Justice Data (NACJD), the criminal justice archive within ICPSR. NACJD is primarily sponsored by three agencies within the U.S. Department of Justice: the Bureau of Justice Statistics, the National Institute of Justice, and the Office of Juvenile Justice and Delinquency Prevention.