I'm attempting to log into the VDE but I got the error message “Access Denied” at the login prompt.

Error: When attempting to log into the VDE, you receive the error message “Access Denied” at the Horizon login prompt. This error can occur in one of two ways. Check which one applies to your experience, noting the inclusion of a duo prompt in case two.

Case 1: Bad Password

A gif showing an Access Denied message when typing in the wrong username or password

Solution 1: Your username or password is incorrect. Please see the Password Reset section under User Accounts and Passwords.

Case 2: Correct Password

Solution 2: Duo two factor authentication must be confirmed within thirty seconds of entering your password and clicking okay. We recommend using Duo Push notifications and having the Duo app already open on your phone to ensure you have plenty of time. SMS is our backup recommendation. The phone call method is NOT recommended due to the time it takes.