I have been approved for access to restricted-use data through ICPSR's Virtual Data Enclave (VDE) but am having problems connecting to the VDE. What can I do?

Below are some common situations. If none of these apply to your situation, please contact [email protected].

I can’t reach vde.icpsr.umich.edu.

This implies a network issue, most commonly a firewall issue. Please check the firewall on your computer or home network.  If connecting via your institution’s virtual private network (VPN) service, please contact [email protected] to review the addresses, ports and protocols that your institution has permitted. Some institutions limit what is permitted over their VPN.

I can reach vde.icpsr.umich.edu, but I can’t authenticate.

This implies an account issue, possibly your password is incorrect, your account has been locked, or your account has lapsed. Please contact [email protected].

I can authenticate, but I don’t see my pool.

This implies your account, user license, or Restricted Data Use Agreement has lapsed. Please contact [email protected].

I see my pool, but when I attempt to connect, the window opens, remains black, and eventually closes.

This implies a firewall issue. Please check the firewall on your computer or home network. If connecting via your institution’s VPN service, please contact [email protected] to review the addresses, ports and protocols that your institution has permitted. Some institutions limit what is permitted over their VPN.