RCMD User Support
Knowledge Base (FAQs)
- access - questions about login/password, restricted data, and member-only data
- analyze - issues specific to statistical software (SAS, SPSS, Stata, R)
- download - specific concerns related to the download process
- finding - information on the search engine and other finding aids
- general - other questions about data and documentation
Contact User Support
Many questions can be answered by our video tutorials, or via the FAQs above. In the event that these do not answer your question, our user support staff are available from 8:00 a.m. to 5:00 p.m., ET, Monday to Friday.
Our goal is to respond to inquiries on the same day they are received.
You may encounter unfamiliar acronyms and specialized terms used in the social sciences. These resources can provide clear definitions:
ICPSR has a number of video presentations on YouTube that address a variety of topics including step by step instructions on using and troubleshooting set-up files and creating a MyData account, and learning about some of the archives housed at ICPSR, such as RCMD and Research Connections or using ICPSR resources in your classroom, such as Inquiry-Based Learning.
Need a study converted to a different format?
You can contact ICPSR User Support to inquire about the possibility of ICPSR creating setup files for the study. If it is determined that ICPSR cannot create them or cannot create them within your time frame, then you are advised to seek assistance from someone on your campus with experience in the statistical package that you have chosen to use.
Alternately, we may be able to provide assistance in converting one of our studies into a statistical format other than the one in which it is offered. Generally, ICPSR offers data in SAS, Stata, and SPSS statistical packages but if one of those formats is not available for a specific study, we can convert any of these formats into any other. However, we do not typically provide data in analysis-ready formats when a setup file for the required format is offered. We offer tutorials on using setup files in all statistical packages on our YouTube Channel.