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Personal Interview Transcripts for Research on Exploring Citizen Perspectives on Electronic Government-Citizen Relationships, January-May 2005 (ICPSR 20201)

Principal Investigator(s): Sweeney, Arthur, Griffith University (Australia)


Citizens already engaged in online activities are more inclined to connect with their governments electronically. One question that has largely gone unanswered is: Does citizens' use of the Internet to interact with governments facilitate relationships between them and their governments? This key issue for e-governance is under-researched, so this survey explored the perspectives of citizens from a Queensland, Australia city through qualitative interviews. Findings indicate that citizens trust the e-government process, but not their governments. The data for this study is comprised of transcripts of each respondent's answers to a series of questions. Quantitative survey research is needed to confirm these results, which are important both for relationship theory, governments, and citizens.

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Personal Interview Transcripts - Download All Files (0.552 MB)

Study Description


Sweeney, Arthur. Personal Interview Transcripts for Research on Exploring Citizen Perspectives on Electronic Government-Citizen Relationships, January-May 2005. ICPSR20201-v1. Ann Arbor, MI: Inter-university Consortium for Political and Social Research [distributor], 2007-07-10. https://doi.org/10.3886/ICPSR20201.v1

Persistent URL: https://doi.org/10.3886/ICPSR20201.v1

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This study was funded by:

  • Griffith University (Australia)

Scope of Study

Subject Terms:    access to information, communication, consumer attitudes, consumer behavior, consumer expectations, citizen attitudes, electronics, government, government performance, government services, information, Internet, opinions, risk, self evaluation, trust (psychology), trust in government

Geographic Coverage:    Australia, Queensland, Global

Time Period:   

  • 2005-01--2005-05

Date of Collection:   

  • 2005-01-31--2005-05-31

Unit of Observation:    individual, metropolitan area

Universe:    Citizens who have contacted federal, state, or local governments online for any reason.

Data Type(s):    survey data, and machine-readable text

Data Collection Notes:

(1) The question wording and number of questions may vary slightly from person to person. Most questions are noted in bold throughout the text, while responses are below the question. (2) To preserve respondent anonymity, the primary investigator has blocked out identifying text.


Sample:    A convenience sample was used.

Mode of Data Collection:    face-to-face interview, telephone interview


Original ICPSR Release:   2007-07-10


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