Official Representative FAQs

1. Are SAS and SPSS setup files available for all studies?
2. How do I provide information on my OpenURL/SFX server?
3. I've lost my password and the "Request your password" function isn't working for me. What do I do?
4. I am an Official Representative. What if users have questions that I cannot answer?
5. I just changed the email address in my MyData account. Why did I get an email stating that I had been removed from the OR-Announce email list?
6. I need to add some new IP addresses. How do I do that?
7. We are setting up a proxy server on our campus. How should it be configured to access the ICPSR Web site?
8. What do I do when my email address changes?
9. Why aren't names appearing for all the downloaded items on my order history/manifest? Some of them say "withheld" in the "ordered by" field.