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Keeter, Scott,  Miller, Carolyn,  Kohut, Andrew,  Groves, Robert M.,  Presser, Stanley . Consequences of reducing nonresponse in a national telephone survey. Public Opinion Quarterly. 64, (2), 125-148.
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Groves, Robert M.,  Kahn, Robert L. Surveys by Telephone: A National Comparison with Personal Interviews. New York: Academic Press.
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