Variable Search Results

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Name
Label/Question

Company Code

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Year

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Quarter

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Expectations of overall quality

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Expectations of meeting personal requirements (customization

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Expectations for things to go wrong

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Overall quality

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Meeting personal requirements (customization)

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Things went wrong

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Price given quality

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Quality given price

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Satisfaction

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Confirmation to expectations

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Close to ideal

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Have complained?

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

# of complaints to management

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

# of complaints to staff

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Complaint Handling

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Have you complained by word-of-mouth

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Word-of-mouth complained to how many people

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

How likely to repurchase

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Raising % price

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Lowering % price

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Age

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

Education

Taken from: American Customer Satisfaction Index, 1999 - First Quarter Data.

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