Two track public services? Citizens' voice behavior towards liberalized services in the EU15

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The following citation is from the ICPSR Bibliography of Data-related Literature:

Jilke, SebastianVan de Walle, Steven . 2012. Two track public services? Citizens' voice behavior towards liberalized services in the EU15. Public Management Review. 15, (4), 465-476. doi:10.1080/14719037.2012.664015

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